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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelsey Guyer

March 23, 2026

5  out of  5
rating by Kelsey Guyer
"I switched to State Farm with more coverage and I pay less for two vehicles then what I was one with progressive. Jeff’s office has been a great experience. Jennifer is probably god sent the way she has had the patience with my crazy schedule but always making sure she keeps me updated with savings and updates. If you’re looking for an insurance company who really cares about meeting budgets and standards and not just collecting a check these are your people!"
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Amy Kahl

March 20, 2026

5  out of  5
rating by Amy Kahl
"Jan made the process so simple and efficient. She explained all the ways to give us the best deal. So happy with our decision!!!"
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Amy Hahn

March 20, 2026

5  out of  5
rating by Amy Hahn
"I have been with this insurance provider for years. Every time I call, Jan answers or calls back quickly. She always answers every question I have and is so helpful. They truly treat you the way they want to be treated."
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Kelly Jackson

March 4, 2026

5  out of  5
rating by Kelly Jackson
"I’ve been with State Farm since I was 16. They have always been helpful and friendly. I feel safe knowing we are in great hands."
We responded:
"Wow, thank you for the 5-star review, Kelly! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Wayne Burk

February 3, 2026

5  out of  5
rating by Wayne Burk
"Thanks for your help Jen! You did a great job explaining and updating my policy."
We responded:
"Thank you for the amazing review, Wayne! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. I was happy to hear your kind words about Jen. She works very hard to provide great service. "
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Blanca DeLaCruz

January 24, 2026

5  out of  5
rating by Blanca DeLaCruz
"Jeff lambert State Farm agency is awesome!"
We responded:
"Thank you for the amazing review, Blanca! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Ronnell Gilmore

January 24, 2026

5  out of  5
rating by Ronnell Gilmore
"Jeff Lambert State Farm agency is awesome!!"
We responded:
"Ronnell, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jeff Lambert’s Team—we are always here to help!Ronnell, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jeff Lambert’s Team—we are always here to help!"
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Chrissy Hammer

January 23, 2026

5  out of  5
rating by Chrissy Hammer
"Jan is the perfect person to represent this office. I have been dealing with her for years. Every time I call she knows me and exactly who she is speaking with. She provides fast friendly and accurate service and if she doesn’t have all the answers she addresses my concerns in a fashionable amount of time and contacts me personally. Always crazy busy, but makes time so you feel important and not forgotten like your 800 customer service folks. Weather it be over the phone or face to face local agents are important in a small community!!"
We responded:
"Chrissy, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jeff Lambert’s Team! Jan works hard to provide good service. I was happy to read your kind words about Jan. Contact us anytime you need assistance. "
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Kyonna

December 22, 2025

5  out of  5
rating by Kyonna
"Jeff Lambert agency is the best ! I got my first car and Jan helped me big time, She is always there when I need her and very much appreciated, I will be referring others here Thank you for Jan !"
We responded:
"Kyonna, We at the Jeff Lambert State Farm Agency work hard to assist our customers with their auto insurance needs. I am glad Jan helped you insure your first car! Thank you for the 5 star review."
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Heidi Adams

December 22, 2025

1  out of  5
rating by Heidi Adams
"I called this office as a professional from another company in regards to a mutual customer. Jan is who answered the phone. I’m not sure what caused the issue, but we got disconnected twice. I proceeded to call back since I had a customer waiting for a rental vehicle and simply needed to verify insurance coverage. I was greeted with her telling me she doesn’t know what’s going on with the phones, but that she doesn’t have time to deal with me because she has customers and if it doesn’t work this time she’s done. I told her I was calling as a professional from another company and that I was not speaking to her in a rude manner, so I wasn’t sure why she was speaking to me that way. I told her it was very unprofessional as she is the face representing this company to speak the way she did in regard to me trying to help one of their customers. They state on their website they want you to be a part of their family and quite frankly this is no family I would ever want to be a part of if Jan is in it. Terrible representation for customer service."
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Kaden King

December 15, 2025

1  out of  5
rating by Kaden King
"Very rude and disrespectful would not recommend doing business here"
We responded:
"Kaden, I was disappointed to read your comments. Our records show we quoted your auto insurance in 2018 and your auto and home in 2020. I would like to discuss any recent communication you have had with my team. I would appreciate if you would contact me at our phone number to discuss your last interaction with my office. Thank you Jeff Lambert"
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Heather Mulligan

November 19, 2025

5  out of  5
rating by Heather Mulligan
"I have worked with Jan for 12 years now. She is absolutely amazing and has worked with my family through all of our needs."
We responded:
"Heather, Thank you for the 5 star review. We work hard at the Jeff Lambert State Farm Agency to provide excellent customer service. Jan is a valuable team member and goes the extra mile to help. We appreciate your business. Jeff Lambert "
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Nanny G

November 7, 2025

5  out of  5
rating by Nanny G
"Jeff is awesome, service is great. If necessary will call on the weekends!"
We responded:
"Thanks for the kind words. I work hard to make myself available whenever our customers need assistance."
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Linda

November 6, 2025

5  out of  5
rating by Linda
"I am very happy with insurance"
We responded:
"Thanks for the 5 star review. We work hard to provide outstanding customer service. "
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Kathie Spencer

October 17, 2025

5  out of  5
rating by Kathie Spencer
"I have been insured with State Farm and Jeff Lambert's agency for over 30 years. Jeff is professional and caring. When I hit a deer, he asked if I was injured, before anything else. That was very comforting to me. He is usually available or returns calls promptly. Jan in the office is the best. They are a great team. Great prices. Great coverage. I am a VERY happy customer."
We responded:
"Kathie Thank you for the kind words, Assisting you and all our customers when accidents happen is important to us. We value you as a customer. "
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Hazel Lae4

October 13, 2025

5  out of  5
rating by Hazel Lae4
"Jan is very helpful! She explains the business well and goes the extra mile! She made my experience easy and quick."
We responded:
"Jan works very hard to provide good service. I am glad she goes the extra mile! We strive to be helpful and thorough when assisting our customers. "
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Joseph

September 29, 2025

5  out of  5
rating by Joseph
"Always a pleasure working with Jan and Mr. Lambert on protecting our family."
We responded:
"We appreciate your kind words."
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Flash Barnaby

September 27, 2025

1  out of  5
rating by Flash Barnaby
"⭐ **1 STAR — Absolutely Untrustworthy** Jeff Lambert is the kind of insurance agent who makes you question the entire system. His role in *Kimble v. State Farm et al.* (Ohio Supreme Court Case No. 2025-1257) is a disgrace to the profession. Minister Marquis L. Kimble—a respected Black business owner and licensed minister—was robbed. Instead of helping him recover, Lambert allegedly participated in a racially biased denial of coverage. According to the lawsuit, Lambert described Kimble in defamatory terms, painting him as a criminal despite having no criminal record. This wasn’t just poor service—it was character assassination. The lawsuit accuses Lambert of colluding with State Farm attorneys and officials to suppress legitimate claims and obstruct justice. If true, this is more than negligence—it’s systemic abuse. No consumer should ever be treated this way. ⚠️ If you value fairness, integrity, or basic human decency, avoid Jeff Lambert and State Farm at all costs. #JusticeForKimble #ExposeStateFarm #CivilRightsMatter #OhioSupremeCourt #InsuranceAccountability #WeStandWithKimble --- Want this adapted for Google Reviews, Yelp, or a visual post with graphics and hashtags? I can remix it for any platform."
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Michelle Taylor

September 16, 2025

5  out of  5
rating by Michelle Taylor
"Jan always a phone call away no matter what it is. I've been dealing with state farm for years now. Don't regret it or plan to leave no time soon keep up the good work Lambert office :)"
We responded:
"Michelle, We appreciate you being part of the Jeff Lambert State Farm family. Jan works hard to provide great service to you and all our customers. Thank you for your kind words!"
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Carol Lucio

September 9, 2025

5  out of  5
rating by Carol Lucio
"I’ve been with Jeff for years. Excellent customer service and great rates! Highly recommend."
We responded:
"Carol, We are glad you are part of the Jeff Lambert State Farm family and look forward to caring for your insurance needs for many years to come. Thank you for the kind words. Jeff "
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Dave Hummel

September 6, 2025

5  out of  5
rating by Dave Hummel
"The staff at Jeff Lambert's office offers the best service I've experienced among insurance companies. The whole staff is friendly, very knowledgeable and goes above and beyond to help in any situation. Jenifer assisted me in paying my auto insurance. She did an excellent job! Jenifer made the process easy and seemless!"
We responded:
"Dave, Thank you for the kind words. I'm glad Jenifer made the process easy and seamless when you called for service. My team works hard to do a great job assisting our customers and we are happy you are part of the Jeff Lambert State Farm Family. "
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Kyle Ottney

July 21, 2025

5  out of  5
rating by Kyle Ottney
"Easy to work with. Good service!"
We responded:
"Kyle My office works hard to assist all of our customers with insurance needs. We appreciate you as a customer. "
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Donna ABDALLAH

March 6, 2025

5  out of  5
rating by Donna ABDALLAH
"I Have had the pleasure of dealing with Jan Gilmour She was just wonderful she helped me step by step with what I needed to know about my possible claim and explained in detail about my coverage so I could understand it and decide what I need to do next just a all around great experience thank you Jan !!!!!!"
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Wilma Howe

January 28, 2025

5  out of  5
rating by Wilma Howe
"Agent Jeff Lambert/State Farm has a location that is convenient, and his office manager, Jan, is truly irreplaceable and simple fantastic! Truly impressed!"
We responded:
"Wilma, Thank you for the kind words. I am glad Jan was able to assist you with your insurance needs. Jan is a dedicated and hard-working team member. Stop in any time if you have questions. Jeff Lambert "
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Rene Smith

January 24, 2025

5  out of  5
rating by Rene Smith
"I've been with Jeff for 25 years. Very helpful and caring staff."
We responded:
"Thanks for the kind words. We work hard to assist our customers with their insurance needs. Call us any time we can help. "