Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Theresa Hartzell

Theresa Hartzell

June 21, 2024

5  out of  5 rating by Theresa Hartzell
"I have been doin business with Jan and Jeff for 30 years. They both are so helpful and always look out for what's best for you. Makes ya wanna put the top down and smile as you sing. Thank ya bunches Jan 🙃"
Profile photo of Joey Braden

Joey Braden

May 9, 2024

5  out of  5 rating by Joey Braden
"So grateful for Jeff and Jan. They are always very professional and are quick to get us everything we need."
Profile photo of JOHN Mason

JOHN Mason

January 4, 2024

1  out of  5 rating by JOHN Mason
"Had insurance with this agent for over 25 years. In 1999 they cancelled my auto insurance at my soon to be ex-wife's request after a judge ordered that she maintain the coverage. Called to explain the situation and was prepared to show them the order. Jeff refused to take my calls and his office staff told me sorry and that there was nothing they were willing to do and were quite rude. They didn't even want to set me up with a new policy. Ok fine. As result I just never held auto insurance with them again but the memory as to why stuck with me for years. I, however, Kept my homeowners policy through them just based on convenience. Then this past Saturday before New Years I got a letter stating they were not renewing my homeowners policy for failure to reply to a letter sent on November 18th. I never received a letter dated November 18th. You would think if a letter was important enough that a failed response would get your policy cancelled, it would come via certified mail. Anyhow, Called Sate Farm's 800 number and agent stated they had no record of either of the letters and that it was pretty much a mystery. He told me that my agent would be back in office on Jan 2nd at 9am and he will alert him to call me first thing on that day to rectify the issue. Three days later and I find that apparently my 25 years of business, with zero claims wasn't worth the effort of a phone call much less an explanation. My house could use a little paint but is otherwise in good condition with a brand new furnace and heat pump, 10 years left on the roof life. Thank goodness I never had to deal with a claim, who knows how that would have went. I would HIGHLY recommend staying clear of State Farm and especially THIS agent. Neither live up to their motto. If you need someone to be there when you need it, look elsewhere."
Profile photo of Michael Zarecky

Michael Zarecky

April 21, 2023

5  out of  5 rating by Michael Zarecky
"With this office since I was 16. Jan is Awesome! Well so is Jeff, lol."
Profile photo of Robert Pence

Robert Pence

December 1, 2022

5  out of  5 rating by Robert Pence
"Been my families insurance agent for longer then I've been alive, always a good price and the few times I needed to make a claim it was settled right away"
Profile photo of Gene Wilson

Gene Wilson

August 4, 2022

5  out of  5 rating by Gene Wilson
"Great insurance agent"
Profile photo of Hannah Smith

Hannah Smith

August 3, 2022

5  out of  5 rating by Hannah Smith
"They are always so happy to help"
Profile photo of Katie Hildreth

Katie Hildreth

March 31, 2022

5  out of  5 rating by Katie Hildreth
"I worked with Jeff since I first started driving. He and his staff are friendly and very helpful. They have always been there to help me and my family."
Profile photo of Monique Mondville-Minnich

Monique Mondville-Minnich

March 27, 2022

5  out of  5 rating by Monique Mondville-Minnich
"Jan is a total sweetheart. Whatever I needed, she was able to get with me the same day either through phone or email."
Profile photo of Karen Ratcliff

Karen Ratcliff

March 23, 2022

5  out of  5 rating by Karen Ratcliff
"I had a problem with proof of insurance with my car loan lender and they fixed it right away. Otherwise it would have cost me a lot of money extra than the loan!"
Profile photo of Louie Lechuga

Louie Lechuga

December 17, 2021

5  out of  5 rating by Louie Lechuga
Profile photo of colleen zielinski

colleen zielinski

July 26, 2021

1  out of  5 rating by colleen zielinski
"He didn’t send all my evidence / pictures etc. into claims. Hard to get on the phone. He would promise to get back to us. He never did. Took 3 months and 50+ phone calls and text messages. Finally had to go to someone else to get it settled. This was all for a $1300 claim. Not sure what would happen if my house burnt down? Probably take three years to get it settled. We will be looking for another insurance company. First claim in 30 years, not a good experience."
Profile photo of Mackensie Makoby

Mackensie Makoby

February 24, 2021

5  out of  5 rating by Mackensie Makoby
"Always willing to help no matter what questions you have. Awesome customer service!"
Profile photo of Music Playlist

Music Playlist

October 4, 2020

3  out of  5 rating by Music Playlist
"Jeff is an excellent agent and has been for years. The only reason why I’m giving 3 stars on this review is because of Jan. She has been very unorganized and unhelpful and has no interest in providing excellent care and customer service. Don’t trust her."
Profile photo of Khala Santoli

Khala Santoli

July 27, 2020

5  out of  5 rating by Khala Santoli
"Jeff is my agent, however, I am always speaking with Jan when I call. She is awesome! She helps me understand everything and I really feel she cares about getting me the best price and coverage! Jeff definitely has an awesome team. Another note, I live in the Cleveland area now and wouldn’t dream of changing my agent."
Profile photo of Keith Allman

Keith Allman

March 14, 2020

4  out of  5 rating by Keith Allman
"They are up front and they can get the coverage that you need and a great peice , and very helpful"
Profile photo of Michelle Taylor

Michelle Taylor

March 9, 2020

5  out of  5 rating by Michelle Taylor
"Jan the best :)"
Profile photo of norma teslak

norma teslak

February 15, 2020

5  out of  5 rating by norma teslak
"Prices and helpfulness of agent."
Profile photo of matty dayday

matty dayday

February 14, 2020

5  out of  5 rating by matty dayday
"They are a really good team I've been with them for 10 years and they've never fallen short!"
Profile photo of JA Friesner

JA Friesner

January 6, 2020

5  out of  5 rating by JA Friesner
"Been with him as long as he been in Swanton and the guy before him. Great service and great insurance"